Opaque, unaccountable, and disengaged: What the CEO’s secretive visit says about platform power in Korea
The Travelnews ㅣ Jungchan Lee
When Airbnb CEO Brian Chesky visited Seoul, it wasn’t reported. Not in advance, not during, and hardly even after. No press conferences, no public schedule, no industry roundtable. A CEO of the world’s largest accommodation platform entered a major market and left — without meeting the market.
This wasn’t a logistical oversight. It was a deliberate act of exclusion.
The event was tightly embargoed. Details such as the date of arrival, attendees, or even the content of announcements were either controlled by Airbnb’s PR machine or omitted entirely. Major Korean travel media were not invited. Journalists didn’t ask questions — because they weren’t in the room.
What was the agenda so sensitive that it required near-total media blackout? A product update. A K-pop tie-in. Nothing that justified the secrecy — unless the secrecy itself was the point.
Airbnb calls Korea a “strategically vital market.” But its actions reflect something else: a market to be harvested, not engaged. Korea is where Airbnb sells experiences, but not where it listens. Not where it explains. Not where it shares control.
The “SEVENTEEN x Airbnb” collaboration is a perfect case study. On the surface, it celebrates Korean culture. In reality, it repackages K-pop as a global commodity, bypassing local stakeholders. The question is not who benefits — but who’s even involved. No mention of local hosts, small travel creators, or community partners. Korean culture is used, not partnered with.
This pattern mirrors Airbnb’s broader regulatory posture in Korea. In 2023, the company announced “voluntary compliance” with local accommodation laws. It framed this as leadership. But it was strategic preemption: comply before regulation arrives, shape the narrative before the law can.
That same strategy is visible here. Control the information. Manage the media. Avoid critical scrutiny. The fewer questions, the fewer answers required.
Meanwhile, Korea’s institutions remain unprepared. Tourism officials celebrate foreign investment, but overlook platform accountability. The media repeats press releases without investigation. Local travel industries — from guesthouses to content makers — are systematically excluded.
Airbnb didn’t just visit Korea. It bypassed it.
The platform that claims to connect the world has connected nothing here — not the press, not the local travel ecosystem, not even the public it claims to serve.
So the question stands:
Is Korea truly a strategic market for Airbnb — or merely a strategic consumer base?
A partner, or a passive backdrop?
Without transparency, inclusion, or dialogue, Airbnb risks being remembered not as a bridge between cultures — but as a gatekeeper of access, profit, and control.